Privacy Policy

The Bead Cellar respects your privacy!  We always aim to offer excellent customer service and take data protection and your privacy very seriously.  However, it is sometimes necessary for us to use your personal data and what data we store, and how we store it is explained below.

 

The Bead Cellar Data Privacy Policy:

  • We will never share or sell your data. 
    Any data we receive will be held in the strictest confidence.
  • We will always keep your data safe.
    All personal information from this website is stored using dedicated security systems.  All personal information given directly to staff is stored in locked filing cabinets.  No payment details are held once your order is complete.
  • You are in control 
    If you want to stop receiving marketing material from us we will stop sending it immediately.

 

What data do we collect and what do we do with it:
 

Placing an order: 

When you place an order we need to gather certain data to process your order. This includes your name, invoice address, delivery address, email address and phone number.  We use this information to deliver your order.  We use your email address to keep you updated about your order status.  We will only use your phone number if we need to contact you with a query regarding an order. We will never use your number to cold call or your address(s) for marketing purposes without your permission.

 

Payment Details:

We need this information for you to pay for your order.  All payment information is handled by a professional payment portal (PayPal). The Bead Cellar never stores any card information. 

 

Marketing communications:

If you join our mailing list we will use your email address to inform you of our latest promotions and products.  Joining the mailing list requires you to opt-in and we will not use your email address for marketing purposes without your permission.  Our email newsletter is sent twice a month at the most and contains information about new products, workshops and promotions.  If you feel that our email newsletter is not relevant, you can unsubscribe at any time using the unsubscribe link featured on every email.

 

Transfer of data:

Any information you enter onto our website is protected by 128-bit Secure Sockets Layer (SSL) encryption, (the highest level of cyber security available). This encodes all your information as soon as you enter it keeping safe. It can only be decoded when it reaches our secure systems.

 

Assess to your customer data:

As a customer, you have the right to view, amend or delete any of your personal information that we have on record. For more information please contact kate@thebeadcellar.co.uk or call 01409 231 442

 

Amendments:

Please note that this privacy policy is subject to change from time to time. This policy was last reviewed in May 2018.