Delivery & Returns

Our charges for postage and packaging are as follows:
The Bead Cellar recommends: UK Recorded Signed For™
This is a Royal Mail trackable 1st class service usually delivered in 1-2 days and we believe it to be the best option for safe, fast, affordable delivery.
£0.00 - £2.99 = £3.50
£3.00 - £9.99 = £4.00
£10.00 - £49.99 = £5.50
£50.00 + = FREE!
UK Priority
(Royal Mail 1st Class usually delivered in 1-2 working days)
£0.00 - £2.99 = £2.00
£3.00 - £9.99 = £2.50
£10.00 - £19.99 = £4.00
UK Economy
(Royal Mail 2nd Class usually delivered in 3-5 working days)
£0.00 - £2.99 = £1.50
£3.00 - £9.99 = £2.00
£10.00 - £19.99 = £3.30
International Customers:  Due to the current uncertanty regarding shipping costs and timescales we are unable to offer flat rates for International shipping at the moment.  Please contact us prior to ordering so that we can give you a realistic estimate.  Thank you for your undertanding and apologies for the inconvience.  
We understand that it can be difficult to choose beads on the internet since computer monitors show colours differently and so are happy to take returns of items bought on this website if they turn out to not be exactly what you were hoping for.  We do our best to photograph items accurately and describe them as fully as possible but unwanted items can be returned to us unopened for a refund of the face value.  Regrettably we are unable to refund postage costs and so are happy to try and advise customers over the telephone or by email prior to purchase to help you choose the best items for your needs.
If you have any further queries or requests please contact Kate on 01409 231 442 or by clicking here.